Frequently Asked Questions

$99 Replacement Fee
iPhone 5, iPhone 5S

$149 Replacement Fee
iPhone SE, iPhone 6, iPhone 6+, iPhone 6S, iPhone 6S+

$199 Replacement Fee
iPhone 7, iPhone 7+, iPhone 8, iPhone 8+ (64GB)

$249 Replacement Fee
iPhone 8+ (128GB), iPhone XR

$299 Replacement Fee
iPhone X (64GB), iPhone 11 (64GB)

$349 Replacement Fee
iPhone X (128GB), iPhone 11(128GB), iPhone 11 (256GB)

$399 Replacement Fee
iPhone X (256GB), iPhone XS (64GB), iPhone XS (128GB), iPhone XS MAX (64GB), iPhone XS MAX (128GB), iPhone 11 PRO (64GB)

$449 Replacement Fee
iPhone XS (256GB), iPhone XS MAX (256GB), iPhone 11 PRO (256GB), iPhone 11 PRO MAX (64GB)

$549 Replacement Fee
iPhone 11 PRO MAX (256GB)

$599 Replacement Fee
iPhone XS (512GB), iPhone XS MAX (512GB), iPhone 11 PRO (512GB), iPhone 11 PRO MAX (256GB), iPhone 11 PRO MAX (512GB)

$99 Replacement Fee
iPad Mini 64GB

$199 Replacement Fee
iPad Mini 256GB , iPad Mini + Cellular 64GB, iPad Air 64GB, iPad 32GB, iPad 128GB, iPad + Cellular 32GB, iPad Pro 9.7, iPad Pro 9.7 + Cellular, iPad Pro 10.5 64GB , iPad Pro 10.5 256GB , iPad Pro 10.5 + Cellular 64GB

$249 Replacement Fee
iPad Mini + Cellular 256GB. iPad Air 256GB, iPad Air + Cellular 64GB, iPad + Cellular 128GB

$299 Replacement Fee
iPad Air + Cellular 256GB, iPad Pro 10.5 512GB, iPad Pro 10.5 + Cellular, iPad Pro 11 64GB

$349 Replacement Fee
iPad Pro 10.5 + Cellular 512GB, iPad Pro 11 256GB

$399 Replacement Fee
iPad Pro 10.5 + Cellular 512GB, iPad Pro 11 256GB + Cellular, iPad Pro 11 + Cellular 256GB, iPad Pro 12.9 64GB

$449 Replacement Fee
iPad Pro 11 512GB, iPad Pro 12.9 + Cellular 64GB, iPad Pro 12.9 256GB

$499 Replacement Fee
iPad Pro 11 1TB, iPad Pro 11 + Cellular 512GB, iPad Pro 11 + Cellular 1TB, iPad Pro 12.9 512GB, iPad Pro 12.9 + Cellular 256GB

$599 Replacement Fee
iPad Pro 12.9 1TB, iPad Pro 12.9 + Cellular 512GB, iPad Pro 12.9 + Cellular 1TB

MacBook
$299-$599

MacBook Air
$299-$599

MacBook Pro
$299-$799

Apple Watch 1st, 2nd, 3rd Generations
$149

Apple Watch 4th, 5th Generations
$299

Apple Watch Special Editions
Varies

For Repairs

1. Go to Existing Client Services and select File A Claim
2. Follow the steps online for submitting the claim
3. Approved claims will receive a confirmation email within 48 hours
4. Print out the shipping label attached to the approval email
5. Bring the device along with the shipping label into your nearest post office
6. Ship your device in a priority flat rate box or envelope that can be found at the post office
7. Keep a eye on your email for any claim updates, including when we receive your device and a tracking number for when it is on its way back to you.

For Lost or Stolen Devices

1. Go to Existing Client Services and select File A Claim
2. Follow the steps online for submitting the claim
3. Within a hour you will receive email with your next steps in getting your claim approved
4. Follow the steps in the email
   1. Report your device as lost / stolen by asking your carrier to blacklist your device
   2. Complete the online affidavit and blacklist verification form
   3. File a police report with your local police
   4. Submit a copy of the report using our easy online system
   5. Submit proof of ownership using our easy online system
5. Approved claims will receive a confirmation email with a invoice for the deductible within 48 hours of receiving all required documents
6. Pay deductible online
7. Your new device will be shipped to you after payment is made

The cost of coverage varies based on the coverage plan that you choose. You can click HERE to view all of our coverage options.

Most products will have the serial number located on the surface of the product. If you cannot locate the serial number on the product use the method below:

• On a Mac, go to the Apple Menu and select “About This Mac”
• On a iPhone, iPad, iPod Touch, iPod, or Apple Watch, go to Settings -> General -> About​​

IMEI/ MEID numbers are used only on devices with cellular capabilities. Most products will have the IMEI number located on the surface of the product. If you cannot locate the IMEI number on the product use the method below:

• Go to Settings -> General -> About​​

No! We cover both new and used devices as long as they are in good working order.

Yes! We cover devices from all carriers.

If you are interested in our lost / theft coverage please be sure your carrier is able to blacklist your device, as it is a requirement for lost/theft claims.

One benefit you get with Smart Tech is unlimited claims. Most other companies will terminate your coverage once repairs or replacements exceed a specific dollar amount or a set number of claims are made within a certain period of time. Smart Tech does not limit the number of claims that you can make. We are in business to cover your device no matter how many times your device is dropped, broken or lost. You can rest assured knowing that you are covered no matter what.

Yes! Our coverage is fully transferable at any time with no fees.

Our coverage is designed for anyone that owns an iPhone, iPad, MacBook, or Apple Watch, new or used. This includes individuals, businesses, education facilities, and more.

We do! Theft coverage is available on any Platinum Plan.

You can click the “CLAIMS” link at the top of the page, or you click HERE.

No! Unlike many other companies, we cover new and used devices. You can enroll your device at any time while it is in good working order.

Our goal is to repair your device within 3 days from receiving device to shipping the device back out to you.

Replacement devices are typically shipped within 24 hours after receipt of your claim documents. Phones that are out of stock or drop shipped may take longer based on availability.

Use the links below to download a PDF copy of the file

• Membership Agreement
• Terms & Conditions
• Privacy Policy